Crucial Conversations Workshops

Have you ever been scared to have an important conversation with someone you cared about? Maybe it was a co-worker, boss, family member, or highly trusted friend. Maybe you knew this would be an emotional topic and that you would disagree. The CERRU Crucial Conversations training will give you a toolkit for transforming these important and difficult interactions. The workshop provides an introduction to dialogue and provides tools for conducting honest and respectful conversations on difficult issues.

CERRU offers a series of experientially based workshops per semester. The series serves the purpose of providing the campus with tools for having difficult conversations, navigating conflicts surrounding diversity, and having and experiencing a variety of dialogues.

Crucial Conversations

Crucial conversations are difficult and important conversations people often shy away from having or have in explosive and destructive ways. Crucial conversations occur where opinions about what has happened, what to do, or what each party wants differ. Emotions run strong and the stakes are high because the relationship is valuable or each person fears loss of status. Participants in this workshop will gain a deeper understanding of the nature of crucial conversations; why they are critical to working with diverse groups and dealing with misunderstandings, implicit biases, and assumptions; and how to prepare for the conversations. They will have the chance to learn, practice, and role play techniques for transforming crucial conversations and for working towards mutual decisions.


Over 470 students, staff, faculty, and community members attended CERRU events and trainings during the 2015-2016 academic year.


CERRU engages in several forms of research. First and foremost, we evaluate our student programs to ensure that our practices remain relevant and useful....

Our Impact

To date, we have done intensive training with one hundred fifteen highly motivated leaders on the Queens College campus. The cohort has been as...